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PrivacyMonitor 24-7: Privacy Policy The following statement discloses Monitor 24-7's privacy practices for the Monitor 24-7 website. We do update our policy from time to time without notice so please check back periodically. All updates will be published at this site. Personal Information Monitor 24-7 understands your desire to protect personal information. We request personal information from you when you place an order, register a product, request a service, answer a survey, enter a contest, correspond with us or engage in certain other activities on our website. How We Use the Information We Gather We use personally identifiable information in the following ways:
Copyrights PinkVERIFY is a trademark owned by Pink Elephant. ITIL® is owned by and is a registered trademark of the British OGC (Office of Government Commerce) Sharing your information We will never provide your name or personal information to any business partners without your express written consent. From time to time Monitor 24-7 may provide your name to a reseller or contractor in your specific region to facilitate the demonstration and sales process. If you wish to deal directly with Monitor 24-7 please indicate so when corresponding with us. In addition we retain the services of outside contractors to provide services for us. They may be used to ship products, provide technical support, or handle order processing. We require that these contractors keep the personal information of customers secure and confidential. We also require that these contractors use personal information only on behalf of Monitor 24-7. Please be advised that in certain instances, it may be necessary for Monitor 24-7 to disclose your personal information to government officials or otherwise as required by our legal obligations. Security Control We have taken security measures, consistent with international information practices, to protect your personal information. These measures include technical and procedural steps to protect your data from misuse, unauthorized access or disclosure, loss, alteration, or destruction. Cookies Monitor 24-7 may use cookies from time to time. A cookie is a unique text file that a Web site can send to your browser software. Cookies enable a Web site to tailor information presented to you based on your browsing preferences. Web Site Traffic We may track domain names, IP addresses, and browser types from people who visit our site. We use this information to track aggregate traffic patterns throughout our website. Such information is not correlated with any personal information. Policy Changes In the event there is a major change to Monitor 24-7's privacy practices, a notice will be posted on our web site. If the change involves the use of your personally identifiable information, the notice will contain instructions on how you can opt-out of such use. Contact Information
335 Renfrew Drive
Tel: +1 905 410.2716 |
| Customer Comments |
John Packard, Novartis Pharma - 'IncidentMonitor is an innovative solution for service management processes. It is particularly powerful due to its high level of configurability which enabled it to be fully integrated into our processes and our Intranet. I doubt we could manage without it now.'
Christine Mincy, City of Maryville, TN - 'We manage a network of 1850 PC's and 40 servers. Last year, approximately 2500 calls for service were received. The Incident Monitor system allows us to prioritize calls, organize staff work flow, manage the service process, and ultimately provide a higher level of customer service.'
Jerry Streisel, PotashCorp - 'If you are looking for an ITIL compliant service desk application that is easy to install and use by both the users and the service desk staff, look no further than IncidentMonitor. It has everything you need and is easily customized for your needs, but its most exceptional quality is the outstanding customer support that is provided. '
Peter K. Kardel, CleverDucks - 'Incident Monitor has been the vital infrastructure that has supported the quadrupling of our company. Even though we have grown the depth and breadth of our offering, service higher tier clients and grown our team, Incident Monitor have easily extended to meet our need. The product is very well designed. We seem to only have scratched the surface of what it can do. Our automation team, along with the superb support of Monitor 24-7 Tech Support, continues to impress our production group with the power of Incident Monitor by continually delivering productivity enhancements. Incident Monitor has been an excellent choice for our management system, but the partnership with the Monitor 24-7 team has truly exceeded our expectations!'
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IncidentMonitor™ is a registered trademark of Monitor 24-7 Inc.
IT Infrastructure Library® (ITIL) is a Registered Trade Mark of the Office of Government Commerce.