IncidentMonitor™ Service Asset & Configuration Management Software

Service Asset & Configuration Management Objective according to ITIL® Service Transition - ST 4.3.1. To identify, control, record, report, audit & verify service assets and configuration items, including versions, baselines, constituent components, their attributes and relationships; account for, manage and protect the integrity of service assets and configuration items through the service life cycle by ensuring that only authorized components are used and only authorized changes are made; protect the integrity of service assets and configuration items through the service life cycle; ensure the integrity of the assets and configurations required to control the services and IT infrastructure by establishing and maintaining an accurate and complete Configuration Management System.

Service Asset & Configuration Management

IncidentMonitor™ Service Asset & Configuration Management (SA&CM) is a fully integrated solution provided as part of the IncidentMonitor™ framework. Unlike most other Oplossingen in the market, IncidentMonitor™ SA&CM was not an after though and does not have the configuration problems and high cost associated with integrated or multiple technology-based SA&CM Oplossingen.

IncidentMonitor™ SA&CM provides a simple, yet comprehensive solution which will support your SA&CM requirements from early adoption where requirements are basic to maturity where full enterprise requirements have to be supported.

• IncidentMonitor™ SA&CM has an out of box inventory agent which will inventory any Windows-based asset.
• In addition, you can easily define any type of CI with your own custom attributes, such as serial number, version, location, status, etc.
• Leverage the underlying security model within IncidentMonitor™, you can define access rights based on CI types.
• IncidentMonitor™ SA&CM allows you to define and document the relationships between CIs.
• IncidentMonitor™ SA&CM goes further, in that it allows you do define physical and virtual lines of business documenting the underlying CIs and their relationships.
• IncidentMonitor™ supports consumable CIs, including the association with non-consumable CIs
• When an issue arises for a CI within the line of business, you can see and perform an impact analysis using a graphical view of the line of business.

IncidentMonitor™ SA&CM is tightly integrated with all other ITIL® processes. For example, the CI record cannot be changed unless it is linked to a Change Request. CIs can be associated with a request in any ITIL® process. From the CI record you can view all requests, across all ITIL® processes that are linked to the CI, thereby providing a 360 degree view of the CI and impact of the CI within your environment!

Features

• Fully integrated with all ITIL® processes
• User definable CI types with custom attributes
• Security controlled access to all CI types
• Define and document CI relationships
• Integration with federated CMDBs
• Graphical asset impact analysis and Asset Topology diagrams
• Ability to define and document line of business components
• System Configuration ability to bundle multiple assets to one system configuration and display that graphically and in text.
• Version control
• Life cycle tracking and monitoring
• Auditing for verification and validation
• Configuration Item relationship documenting